CLUB MEMBERSHIP
Air-Right welcomes you to a world of superior air quality services. Our dedicated experts are here to ensure that your indoor environment remains fresh, clean, and comfortable. With our state-of-the-art equipment and extensive knowledge, we are able to identify and address any issues related to air quality promptly and efficiently. Count on us to provide you with reliable solutions, tailored to your specific needs. Breathe easy with Air-Right, your trusted partner in maintaining a helathy and refreshing atmosphere for you and your loved ones.
Your membership will renew annually on the 1st of the original month and will be billed to your preferred payment method on file. This will ensure that you continue to receive your member benefits each year.
CLUB MEMBER BENEFITS
• 15% Discount on Repairs
• Waived Services Fees with Repair
• Accrual-Based Loyalty Discount on New Systems
• Ladder Service
• Priority Booking
• Reduced After Hours Fee
• Convenient Annual Billing
• Email & Phone Service Reminders
1. Term/Payment: Membership auto-renews every 12 months. Payment will be automatically processed annually to the authorized credit card or checking account on file on the 1st of the original enrollment month. A credit card or checking account must be on file to maintain membership.
2. Cancellation: You may discontinue your Club Membership enrollment by emailing Air-Right a notice 60 days in advance of your cancellation. Cancellation will prevent future automated charges, there will be no refund of un-rendered services.
3. Normal Business Hours: All work to be performed during normal business hours or additional fee may be incurred. Normal HVAC hours are Monday-Friday – 7 AM – 5 PM, Saturday 8 AM – 5 PM, Sunday – Emergency Only.
4. After Hours Charge: Membership customers will have their after-hours fee reduced from $149.00 to $69.00. After hours are Monday-Friday 5:01 PM until 7:00 AM the following day, Saturday 5:01 PM – 8:00 AM, Sunday 8:00 AM until 7:00 AM the following day.
5. No Service Fee: Members will not be charged a service fee for their service calls on HVAC, during normal business hours (this does not cover advanced diagnostic charges). *Additional troubleshooting fees will be presented by the technician after the initial 30-minute diagnostic.
6. Ladder Service: While already on-site performing repairs or scheduled maintenance, Air-Right employees will assist with tasks that require a ladder including changing light bulbs, replacing batteries in smoke detectors, and replacing air conditioning filters. Member to provide all materials to be consumed/installed at the time of service.
7. Priority Service: Members will receive the first rights to available appointments when calling to schedule regular maintenance. Members calling for repair will be given the first available appointment and priority to move up over non-members in the event of a cancellation.
8. Repair Discount: Members will receive a 15% discount on standard air conditioning repairs performed by Air-Right. Total discount is not to exceed $250.00. HVAC Systems, After-hours fees, warranty processing fees, custom bids, and subcontractors are exempt from discount.
9. Accrual-Based Loyalty Discount: Members will receive a 3% loyalty discount on new equipment for every consecutive 12 month period they remain enrolled and payments are kept current. New equipment is defined as complete HVAC systems, water heating systems, or water treatment systems. Maximum discount accrual not to exceed 20% of internet advertized price.
10. Email & Phone Service Reminders: Customer email and phone number MUST BE provided before signing up for membership. Air-Right will make reasonable attempts to reach customers by the phone number and email provided. It is the responsibility of the members to ensure they schedule their maintenance visits. Credits/refunds will not be made in the event a Member fails to schedule a visit.
11. How to Obtain Service: Members can contract Air-Right at (702) 979-1519 for both routine maintenance and to schedule other repairs including emergency service. During Normal Business Hours, calls will be taken in the order they are received. If a representative is not imminently available, all voice mails left during business hours will be returned on the same business day. Non-emergency calls made after business hours will be returned within 24 business hours. Emergency service is available during after-hours time frames. Emergency service is rendered on a first come first served basis and calls after the defined after-hour time frames will be returned in 24 hours.
12. Accessibility: Customer to provide unrestricted and open access to all equipment being serviced.